Send the Complainer Away Happy!

Are you unsure about the best way to respond to a customer or a fellow worker's complaint? Do not underestimate the power of disgruntled customer or co-worker; they wreak havoc in your organization because complaints upset everybody. Learn how to deal with complaints and to handle concerns through customer-focused communication. Explore ways to expand your creativity and to find options for meeting the needs of your customers and coworkers.