Small Business Week - Customer Service

Customer Service
Monday, May 3, 2021
Vanessa Spiron, MPA
11am – 12pm
at the WC Chamber
Quality service encounters are vital in all business sectors. Whether you work directly with customers or solely interact with colleagues, your service should be top-notch. Great customer and colleague experiences are essential for sales, efficient processes, and a great reputation. Participants learn techniques for positive customer service, tools for handling complaints, and important communication practices.